Electronic Filing & Imaging - IT Service / Support

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IT Outsourcing

Our expert IT team can manage your IT operations to allow you to concentrate on what your company actually does. We have multiple solutions to manage your IT requirements and will deploy the method that fits your company the best.

Managed Service Agreement

Are you worried about what you don’t know? Our programs are designed to proactively monitor your network and computers for top performance. Technocom provides highly skilled and certified IT consultants and best-in-class monitoring software. Technocom will customize your solution so that it fits exactly with your needs. We can keep your IT costs under control and within budget.

Technocom’s managed agreement IT Services feature:

  • 24×7 systems monitoring and alerting with guaranteed response times.
  • Proactive maintenance, security patches and updates to network devices.
  • Technocom experts, dedicated to maintaining system performance in every area of your network.
  • Comprehensive monthly executive status reports that highlight all network services and activities from the previous month in a simple, non-technical format.
  • One fixed monthly rate on a month to month agreement
  • Programs are available up to and including flat rate IT budgeting.

Break/Fix Maintenance Agreement

Protect your investment! We offer annual maintenance agreements and contracts that cover the repair or replacement of in- or out-of-warranty equipment. We provide the convenience of a single toll-free number to cover all vendors, products, and service levels.

Retainer Contracts

Get expert advice and support when you need it most. You can purchase a designated block of time that guarantees you access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.

Help Desk

We help organizations deliver tailored technology support services to their own customers and employees. Our Help Desk services leverage today’s best practices so that we can help you optimize operational efficiencies and improve the return on your technology investments.

IT Staffing

Staffing

Consider us an extension of your IT team. Ask us how we can help augment your professional technology staff, whether you’re looking for permanent, semi-permanent, or temporary placement.

Virtual CTO

Clients enrolled in our chief technology Services are assigned a Chief Technology Officer (CTO) whose priority is to keep their business on the fast track to success. CTO Services give Technocom IT clients access to highly experienced IT managers who are experts in applying business technology to achieve business goals. Your CTO has the ultimate responsibility for making sure your business is gaining as much value from this service.

Technical Account Management

Methodology

At Technocom, we believe that IT support must be a partnership between us and your staff designed to meet your business goals. Through collaboration we will develop and annual roadmap to accomplish your technical and business objectives. Through clear, effective communication, we manage to and deliver your expectations.

Asset Management Services

Keeping track of your IT infrastructure can be a difficult endeavor—our customized asset tagging makes it simple. We can label every piece of hardware with a unique asset number, which can be easily tracked online through your My Account portal.

Remote Infrastructure Management

You may be looking for ways to reduce IT spend and improve customer service. But long-term, end-to-end IT outsourcing arrangements mean giving up control.

If you’re apprehensive about that option, consider our remote infrastructure management (RIM) service. You’ll avoid the headaches of day-to-day IT operations management, while still retaining control of your IT assets.

When we support your IT infrastructure needs remotely, you’ll benefit from: